FAQ
Shipping:
Inner Gem Studio is handmade in New York, USA.
All items are shipped through USPS or UPS and insured.
Available jewelry: 3-5 business days from date of purchase
Made to order jewelry: 1-3 weeks production and shipping time
Customs:
Packages are shipped from New York. Customers are responsible for any customs/import fees shipped outside of the US.
Lost Packages:
Please contact your local post office with the tracking number provided. Email innergemstudio@gmail.com with any questions.
Damaged Items:
Every item is padded and packed with care to protect during shipping. In the unlikely event that your jewelry arrives damaged please contact me immediately upon receipt and I will work with you to resolve the issue promptly.
Returns:
Made to order jewelry is final sale and non-refundable
Earrings are final sale and non-refundable for hygienic reasons.
If you are not satisfied with your order (other than non-returnable items), you may return the item/s within 7 days of delivery for a refund, minus shipping fees. Please email innergemstudio@gmail.com within 7 days of delivery with your order number and reason for return. You are responsible for return shipping fees.
- Returned items must be unworn, undamaged and in their original condition in their original packaging. I reserve the right to refuse returns that do not meet this policy.
- Once I receive the item/s and verify their condition, a refund will be made to the original payment method, minus the cost of shipping.
What is OOAK?
One-of-a-kind jewelry is jewelry made of beads, crystals or charms that I have a limited amount of and cannot make multiple runs. The charms and beads may be from mystery grab bags I purchase from metalsmiths/jewelers, or I may have had them for years and are unable to locate them for re-purchase at the present time.